Privacy PolicyPRIVACY POLICY

Q·H Cashmere ("we") values the privacy of every client. This policy explains how we collect, use, store and protect your personal information while you browse this site, register a client account and use our membership services, and the rights you hold under applicable law.

This policy applies to all pages of this site and to the associated registration, membership newsletter and salon invitation services. This site is dedicated to product presentation and brand showcase only — no online transactions take place here. Please read this policy carefully before using our services; by registering an account you acknowledge that you have understood and agreed to its contents.

Registration and profile information: details you provide when registering and completing your client profile, including e-mail address, title, name, date of birth, usual ready-to-wear size and personal preferences. Only the e-mail address is required for registration; everything else is provided voluntarily.

Access and device information: when you browse this site, we may automatically collect limited access logs and device data (such as IP address, browser type, pages visited and timestamps), used solely to keep the site secure and to improve our services.

Correspondence: records of your communications with us through on-site forms or e-mail.

We use your personal information only for the following purposes: creating and managing your client account; sending you membership newsletters, new-collection previews and salon invitations; offering personalized content and bespoke service suggestions based on your preferences; and maintaining site security while analysing visits to improve our services.

We will not use your personal information for purposes unrelated to those above. Should the purpose of use change, we will inform you in advance and obtain your consent.

Our commitment: we never sell, rent or trade your personal information to any third party.

We share necessary information only in these limited circumstances: with service providers engaged to support our operations (such as e-mail delivery services), who may process the information only on our instructions and under equivalent obligations of confidentiality; or where required by applicable law or lawful requests from judicial authorities.

This site uses only a small number of essential cookies to maintain basic functions such as language preference and sign-in state. These cookies are not used for cross-site tracking or targeted advertising.

You may manage or clear cookies at any time through your browser settings; however, disabling essential cookies may affect functions such as signing in.

Your personal information is stored on secured servers. We apply reasonable technical and organizational measures — including encrypted transmission and access controls — to protect it against unauthorized access, disclosure, alteration or loss.

We retain your personal information only for as long as necessary to fulfil the purposes described in this policy. Once your account is closed or the retention period expires, the information will be deleted or anonymized.

You have the right to access, correct and complete your personal information; to withdraw your consent to membership newsletters (via the unsubscribe link in any newsletter e-mail); and to request the deletion of your account and associated information.

To exercise these rights, you may act directly in the account area or contact us through the channel listed in the "Contact Us" section below. We will respond within a reasonable period.

Our services are intended for adults. We do not knowingly collect personal information from anyone under the age of 16; should we discover that such information has been collected inadvertently, we will delete it as soon as possible.

We may revise this policy from time to time. For material changes, we will post a prominent notice on this site and notify registered clients by e-mail; the updated policy takes effect upon publication. We encourage you to revisit this page regularly for the latest version.

If you have any questions, comments or requests regarding this policy or the protection of your personal information, please write to our privacy mailbox at fengchaoning1@gmail.com. We will verify and respond as soon as possible.